Care Coordinator

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Reports To:Director of Behavioral Health

FLSA Status:Non-exempt/Hourly Employee

Location:Southside

The overview should be on every job description. No exceptions.

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.

The Care Coordinator works with patients to ensure the highest quality of services are provided. This entry level position provides patients and their families with educational information in conjunction with direct care providers related to treatment, procedures, medications, and continuing care requirements. They work with administration, staff, and patients to reach healthcare goals and keep the lines of communication open.

• Plan with the patient, family/caregiver, primary care provider, support staff, payers, and the community resources, to maximize healthcare responses, quality, and cost-effective outcomes.
• Facilitate communication and coordination between members of the healthcare team, involve the patient in the decision-making process to minimize fragmentation in the services.
• Educate the patient, family or caregiver, and members of the healthcare delivery team about treatment options, community resources, insurance benefits, psychosocial concerns, care coordination, etc., so that timely and informed decisions can be made.
• Empower the patient to problem-solve by exploring options of care, when available, and alternative plans, when necessary, to achieve desired outcomes.
• Encourage the appropriate use of healthcare services and strive to improve quality of care and maintain cost effectiveness on a case‑by‑case basis.
• Assist the patient in the safe transitioning of care to the next most appropriate level.
• Strive to promote patient self-advocacy and self-determination.
• Advocate for the patient to facilitate positive outcomes for the patient, health care team, and payers.
• Attend monthly meetings with insurance payers to have a consistent line of communication open and assist with setting goals for quality improvement.
• Work on projects as assigned based on priorities informed by information received from insurance companies.
• Stay involved and active with quality improvement activities.
• Assist the referral department with referral tracking: including documentation, phone calls and sending out reminder letters of patients pending referrals.
• Other duties as assigned.

• Problem Solving
• Customer Service
• Verbal Communication
• Initiative
• Strategic Planning

• Education:
  • High School Diploma
• Experience:
  • One (1) year minimum experience in care coordination / case management (preferred)
  • Experience with Athena Health EHR (preferred)
  • Computer competency is required
  • Community Health Worker (CHW) (preferred)
  • Bilingual is a plus (English / Spanish)
• Licenses or
  
  Certifications:
  
  
  • Certified or Registered Medical Assistant (preferred)
  • Certified Coder preferred
  • Current Florida Certified or Registered LPN, active and in good standing (preferred)
  • Completion of accredited Certified or Registered Medical Assistant program (preferred)

True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment…