Clinical Account Manager - BSN or LPN

Orlando, United States | Posted on 05/31/2023

• Salary $65,000 - $75,000 plus bonus opportunities
• City Orlando
• State/Province Florida
• Country United States

Mind Care Solutions is a leading provider of behavioral health services to long-term care communities,hospitals, emergency departments and outpatient clinics. We are seeking a highly organized Healthcare Account Manager to work with the Orlando area; travel required. This position will assist our account operations throughout the nation.

• Manage relationships with multiple customers, ensuring high levelsof satisfaction and effective communication
• Responsible for meeting metrics around encounters and growth incurrent accounts
• Implement and oversee services for various behavioral health entities, including FSEDs, EDs, and Inpatient facilities
• Provide workflow and technology education to the facility staff
• Train physicians on the use of internal and customer-specific external applications
• Review, update and manage physician schedules in coordination with customer needs
• Ensure appropriate coverage requirements are met
• Serve as primary point of contact for physician inquiries/needsand provide timely solutions
• Approve, audit and review timesheets that physicians submit
• Perform data analysis on patient volume at facilities and divisions
• Identifying gaps in service and making recommendations for improvement
• Collaborate with internal teams to enhance service offerings and support customer goals
• Stay up to date with industry trends and best practices
• Ensure compliance with relevant regulations and guidelines as needed
• Full health and wellness (Medical, Dental, Vision)
• Flexible spending account
• 401K with 2% match
• Voluntary life/AD&D, short/Long term disability
• PTO

• Bachelor's degree in nursing preferred. Will also consider healthcare administration, business, or a related field
• 3-5 years of experience in account management, healthcare, or arelated field, preferably in behavioral health
• Strong interpersonal and communication skills, with the ability tobuild and maintain relationships
• E xcellent organizational and time management skills, with the ability to manage multiple tasks simultaneously
• Proficiency in data analysis and reporting, with experience usingdata visualization tools
• Strong understanding of healthcare systems, processes, and regulations.
• Ability to work independently and as part of a team, adapting to changing priorities and customer needs
• Experience with training and onboarding users on software applications
• Highly proficient in Excel, Word, PowerPoint, and other Microsoft
  365 applications Up to 50% travel required