Medical Assistant

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Full-time Regular Orlando, FL, US

2 days ago Requisition

Title: Medical Assistant

Reports To:

Clinical Coordinator
Employment Type: Full-time
Schedule: Monday through Friday, 8:00 AM - 5:00 PM

occasional evening and weekend availability for special events

Location: Health Care Center for the Homeless, Inc.

Position Summary

The Medical Assistant (MA) supports the delivery of high-quality, patient-centered care by performing clinical and administrative tasks in a clinic setting. The MA works under the supervision of licensed medical professionals and ensures the smooth operation of day-to-day clinical functions while supporting our mission of providing comprehensive healthcare to homeless and medically underserved populations.

Clinical Duties

• Prepare patients for examination and treatment by taking vital signs, medical history, and performing basic assessments.
• Assist providers with exams, procedures, and treatments in accordance with scope of practice.
• Administer injections, immunizations, and medications as ordered by licensed providers.
• Perform EKGs, point-of-care tests, and other diagnostic procedures as directed.
• Collect and prepare laboratory specimens for processing and ensure proper labeling and handling.
• Maintain and clean exam rooms and medical equipment according to infection control standards.
• Follow infection control and safety protocols including proper use of personal protective equipment.
• Assist with minor procedures and wound care under provider supervision.
• Perform vision and hearing screenings as required for patient care.
• Prepare and maintain medical instruments and equipment for procedures.

Administrative Duties

• Schedule patient appointments and manage provider calendars to optimize clinic flow.
• Manage referrals to specialists and coordinate follow-up care instructions.
• Answer phones, return patient calls, and provide test results as directed by providers.
• Document patient encounters accurately in Electronic Medical Record (EMR) system.
• Maintain inventory and order medical and office supplies as needed.
• Process prior authorization requests and insurance verification as assigned.
• Prepare medical records and documentation for patient visits and procedures.
• Assist with patient registration and insurance verification processes.
• Coordinate laboratory and radiology appointments for patients.
• Manage patient flow and waiting room operations to minimize delays.

Communication & Coordination

• Communicate effectively with patients, families, clinical team members, and providers.
• Coordinate patient care by relaying instructions, test results, and follow-up information.
• Ensure patient confidentiality and adhere to HIPAA regulations at all times.
• Provide patient education regarding medications, procedures, and health maintenance as directed.
• Assist patients with understanding treatment plans and discharge instructions.
• Coordinate care between multiple providers and departments.
• Communicate with pharmacy regarding medication refills and prior authorizations.
• Performs additional duties and special projects as assigned by Clinical Coordinator.

Requirements, Education and Licensure

• Graduate of an accredited Medical Assistant program
• Certification:
  Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent credential preferred
• High school diploma or GED required
• Minimum 1 years of clinical experience in healthcare setting preferred
• Knowledge of medical terminology and basic clinical procedures
• Bilingual skills (Spanish and/or Haitian Creole) highly preferred