Patient Accounting Lead

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

• Orlando Health has been selected as one of the "Best Places to Work in Healthcare" by Modern Healthcare

The Patient Accounting Lead position is responsible for the oversight and support of the patient accounting specialists. This individual is responsible for coordinating the efforts to resolve complex accounts and ensuring that interactions with patients and insurance companies are compassionate and consistent during billing and follow-up activities.

• Responsible for the daily allocation of responsibilities to the patient accounting specialists
• Conducts data integrity audits to ensure that productivity and quality metrics are consistently met
• Coordinates efforts to improve the performance of the patient accounting specialists as necessary
• Confers with third parties as needed regarding the resolution of accounts
• Oversees special projects developed by department manager
• Acts as a resource for day-to-day operations questions and the training of new team members
• Creates and distributes departmental reports
• Demonstrates a thorough knowledge of all third-party reimbursement requirements and/or through knowledge of collection agency procedures and Fair Debt Collection Practices ACT (FDCPA)
• Responsible for the maintenance of appropriate department schedules
• Provides feedback to manager for human resources functions such as hiring, coaching, and counseling
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
• Maintains compliance with all Orlando Health policies and procedures

• Attends educational opportunities outside of the department as directed by management
• Assists his/her manager in planning and organizing department activities
• Takes a proactive role in problem resolution
• Facilitates and participates in departmental meetings
• Performs other duties as assigned

• High School or GED required.
• Associate’s degree in Healthcare Administration, Business, Finance or related field preferred.
• Three (3) years of Revenue cycle experience may be substituted for the associate’s degree.
• Must complete Orlando Health staff development within 6 months.
• Works proficiently with Microsoft applications (Outlook, Word, Excel, PowerPoint, Teams, One Note)

• HFMA Certified Revenue Cycle Representative (CRCR) certification received within six (6) months

• Two (2) years as a Patient Accounts Specialist III or other equivalent position within Revenue Management or minimum of three (3) years’ experience in a related field (medical billing/collections/managed care)