Operations - Assistant Managers Hoffner

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Management Orlando, FL, US

4 days ago Requisition

Assistant Manager (Operations)

Position Title:Assistant Manager (Operations)

Reports To:Clinical Manager

FLSA Status:
Full-time -Salary, exempt as defined under Fair Labor Standards Act

Location:Hoffner Health Center

Content Last Revised:10/06/2026

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.

The Assistant Manager oversees the administrative duties and operational efficiency of the Center. They are responsible for monitoring the schedule for an efficient workflow through the check-inand checkout process, for managing patient complaints, and for ensuring the office is well organized. THIS IS NOT A REMOTE POSITION.

• Maintain a transparent, effective relationship with the Regional Director of Operations, Regional Director of Nursing, and Clinical Manager by supporting the organization’s activities
• Provide a courteous professional working environment
• Maintain effective communication with patients, coworkers,partners,and visitors
• Manage Patient Service Representatives (PSR), Lead PSRs, Office Coordinators, as applicable to include time and attendance, hiring, disciplinary actions, etc.
• Verify daily bank deposits and petty cash
• Completes regular and routine audits to ensure verification of data entry and front office requirements
• Register patients into the electronic medical record (EMR)
• Interview patients for sliding fee scale services and update eligibility
• Verify insurances and set eligibility dates in system
• Communicate with patients to bring in missing information prior to their appointment
  
  Collect patient payments and provide education related to outstanding balances
• Scan and import demographic and clinical documentation into patient charts
• Support clinical team as appropriate
• Monitor appointment schedule to accommodate walk-in patients
• Direct patients to the proper department for assistance
• Answer multi-line telephone system
• Resolve patient complaints and inquiries
• Operate office equipment, i.e. fax, copier, computer, credit card, and check machine
• Provide copies of patient medical records as requested
• Contribute and enhances the positive image of the front office operations
• Collaborate with department leadership to help facilitate staff development and overall team building
• Collaborate with community partners to facilitate patient care within all locations
• Participates in special projects aimed at maximizing the overall departmental efficiency
• Attend professional development trainings to maintain and enhance professional skills
• Attend internal and external meetings
• Conduct office meetings and communicates pertinent information
• Coordinate client referrals and interagency activities
• Contribute to achievement of company objectives
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Other responsibilities as assigned

• Problem Solving
• Customer Service
• Verbal Communication
• Leadership
• Professional Judgement
• Initiative
• Administration/Operations
• Management

• Education:
  • Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
  • High School Diploma or equivalent, Required
• Experience:
  • Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
  • Minimum of 2 years of…