Healthcare Collections Specialist

We are seeking a detail-oriented Healthcare Collections Specialist for a temp-to-hire opportunity in Orlando, FL. This role is ideal for a medical billing or healthcare accounts receivable professional with experience resolving insurance denials, preparing appeals, and following up on unpaid claims. The Healthcare Collections Specialist will support reimbursement efforts for behavioral health, mental health, and substance abuse services by investigating denied claims, correcting billing issues, and working directly with insurance companies.

This is a strong opportunity to join a collaborative healthcare revenue cycle team where accuracy, follow-through, and problem-solving directly contribute to financial recovery and patient service support. This onsite position offers a consistent Monday through Friday schedule, hands‑on experience with denials and appeals, and the potential to transition into a permanent role after 640 hours. Candidates who enjoy structured work, supportive teamwork, and measurable goals will be well positioned for success.

• Review insurance denials and Explanation of Benefits documents to identify issues related to coding, eligibility, documentation, medical necessity, and payer requirements.
• Prepare and submit appeals with supporting medical records and documentation while meeting payer deadlines.
• Identify billing errors, coordinate claim corrections, and resubmit claims to insurance companies for payment consideration.
• Contact insurance carriers by phone and through payer portals to resolve denials, request reconsiderations, and track claim status.
• Collaborate with billing and utilization review teams to resolve outstanding accounts receivable and elevate complex claims when needed.
• Support departmental recovery goals by working toward a production goal of approximately 800 to 1,000 claims per month.

• Pay: $19.00 per hour.
• Schedule:
  
  Monday through Friday, 8:00 AM to 5:00 PM.
• Location:
  
  100% onsite in Orlando, FL 32804.
• Employment type:
  
  Temp-to-hire after 640 hours.

• Manage insurance claim follow-up, denials resolution, and accounts receivable recovery.
• Prepare written appeals using medical records and payer documentation.
• Correct billing issues and resubmit claims using appropriate claim forms and payer guidelines.
• Communicate with insurance companies to resolve claim status issues, reconsiderations, recoupments, and takebacks.
• At least 1 year of medical billing experience.
• Experience using 837I and/or 837P claim formats, UB-04 forms, and/or CMS-1500 forms.
• Experience with insurance denials, appeals, claim follow-up, or healthcare accounts receivable.
• Knowledge of CPT, ICD-10, and HCPCS coding.
• Understanding of insurance reimbursement guidelines and payer policies.
• Ability to review medical records and identify documentation needed for appeal support.
• Strong written and verbal communication skills for working with insurance companies and internal teams.
• High attention to detail, organization, time management, and ability to meet production goals.

• Behavioral health, mental health, or substance abuse billing experience.
• Experience working with Medicare, Medicaid, and commercial insurance claims.
• Familiarity with payer portals and healthcare revenue cycle systems.

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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any…