Housekeeping

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Housekeepers have passion and dedication for creating magic for our Guests during their Walt Disney World Resort stays by ensuring the highest standards of cleanliness & outstanding Guest Service! The Housekeeper cleans Guest rooms, including stripping and making beds, cleaning floors, dusting, and replenishing items such as linens and amenities. We also monitor work orders, use technology to respond to Guest requests, and report maintenance needs.

• Clean assigned rooms within shift time requirements, passing inspection including self-inspections (Averaging 14-22 rooms)
• Cast Members will handle cleaning chemicals and supplies
• Clean and sanitize Guest rooms by cleaning floors, making beds, emptying trash and recyclables, electronics, telephones, windows, mirrors, glass, dusting all surfaces, clean and disinfect bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with proper chemicals
• Maintain cleanliness of employee areas and housekeeping carts and tools
• Replenish all Guest amenities such as soaps, towels, tissues, and coffee
• Use a smartphone to access Guest room assignments and submit work orders
• Transport cart with cleaning supplies, amenities, and linens to assigned Guest rooms and acquire needed cleaning supplies from supply room
• Report unusual room conditions or rooms in need of repair
• Handle all guest concerns according to established service standards advising leader of actions taken
• Ensure Guest happiness!
• Work in outdoor settings during multiple weather conditions
• Complete tasks with accurate use of tools or systems related to performance of assigned responsibilities
• Additional personal protective equipment (PPE) such as face shields, gloves, goggles, and refillable hand sanitizers may be required

• Must be at least 18 years of age to be considered for this role
• Minimum 1 year of full-service or resorts Housekeeping experience
• Speak and read English to communicate with Guests
• Perform all job responsibilities safely using PPE and within range of motion with appropriate tools
• Prolonged standing and walking to multiple areas of the resort to access and clean rooms, including climbing stairs
• Physical role requiring repetitive heavy lifting, pushing, pulling, bending twisting, and kneeling
• Full-Time requires full availability for any time-of-day, any day, including nights, weekends, and holidays

• Bilingual
• Valid Driver's License

If selected for an interview, the primary interview (first interview) will be conducted virtually, and if selected to move forward, a secondary interview will take place in person at the Walt Disney World Resort.

At Walt Disney World we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like Cast best-in-class discounts, and access to tuition assistance through Disney Aspire.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.