Hotel Front Office Manager

Embassy Suites by Hilton Orlando Lake Buena Vista
• Orlando , FL , US

Posted 2 days ago

We’re looking for an enthusiastic hotel front office manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people.

If this sounds like you, apply today!

• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Handle the front desk budget and order office supplies as needed
• Compile occupancy reports and financial information for the general manager
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

• Hilton experience preferred
• Prior hospitality experience of 1 year is required for this position
• Bookkeeping skills and experience with MS Office a plus
• Have superb communication skills, management skills, and multitasking skills
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• Must possess a high school diploma or equivalent certification (GED)