Event Service Manager - Hilton Orlando

Event Service Manager – Hilton Orlando

Job Number: HOT0C60F

Hilton Orlando, 6001 Destination Parkway, Orlando 32819

Hilton Orlando is searching for a dynamic Event Services Manager to join the team. Located in the heart of Central Florida, Hilton Orlando offers exceptional service with over 1,400 guest rooms, 248,000 square feet of meeting space, and top‑tier amenities. From dining options to a resort‑style pool and full‑service spa, we provide a memorable experience for both business and leisure travelers.

As an Event Services Manager you can create spectacular events and be inspired every day! If you have a passion for catering and events, a genuine spirit to serve, and a desire to grow within an outstanding company, apply today and join this fantastic team.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through Daily Pay
• Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15 % discount
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt‑
  
  Free Education:
  
  access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including telemedicine and at‑home care
• Mental health resources, including free counseling through our Employee Assistance Program
• Best‑in‑class Paid Time Off (PTO)
• 401(k) plan and company match to help save for your retirement

* Available benefits may vary depending upon property‑specific terms and conditions of employment

As an Event Services Manager, I will be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. I will perform the following tasks to the highest standards:

• Provide direction and supervision to departments to ensure successful execution of meetings and/or events
• Serve on‑site group and catering clients and respond to questions about the event, including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly
• Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
• Prepare reports, correspondence and analysis related to group activity
• Lead, facilitate and participate in meetings, as needed

We look for demonstration of our core Values:
Hospitality, Integrity, Leadership, Teamwork, Ownership and a focus on Doing Now. We also look for the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all.