Star Service Cashier - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
** Purpose
* * This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.
** Essential Functions and Responsibilities
*** Maintains Room Service tracking and control records and files
* Stays informed of status of menu item availability
* Assists guests with selection of food, beverage, wine, dessert and specialty items
* Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
* Takes and processes room service orders in a timely manner according to Loews standards
* Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
* Responds to complaints regarding room service orders in appropriate manner according to Loews standards
* Posts Amenity charges to guest accounts
* Distribute amenities to server by confirming guest room number of guest
* Dispatch bussers/ server to handle guest requests
* Call back guest to confirm guest satisfaction with food quality and service
* Other duties as assigned
** Supportive Functions and Responsibilities
*** Promotes and applies teamwork skill at all times
* Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
* Is polite, friendly, and helpful to all guests, management and fellow employees
* Attends all appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Executes emergency procedures in accordance with hotel standards
* Complies with required safety regulations and procedures
* Complies with hotel standards, policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards
** Qualifications
* ** Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures
* Exceptional guest service and telephone skills
* Computer skills, ability to operate basic office equipment
* Effective organizational and communications skills
* Ability to work flexible schedule to include weekends and holidays
** Education**:
* High School Diploma or equivalent
* We offer excellent benefits and perks including one free meal per shift and free theme park access.
* We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
* We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
* We invest in training and development opportunities for all team members.
* We promote social responsibility by being a good neighbor in the community.
* We care for you, just as we care for others.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.  As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.

Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.  Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.  We pride ourselves on the individuality and uniqueness of our offering.

Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.  We offer…