Guest Service

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This range is provided by Drive Shack. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$14.00/hr - $14.00/hr

Drive Shack is a modern entertainment destination that blends the energy of nightlife with the fun of tech-driven golf games. We’re all about creating spaces where guests can relax, connect, and make lasting memories.

With interactive golf experiences, chef-inspired food, and craft cocktails, we offer something for everyone from casual nights out to birthdays and corporate events. At Drive Shack, great food, good vibes, and friendly competition come together for an unforgettable time.

The Guest Service team is responsible for creating an inviting and memorable first impression for all guests. This role provides detailed information about the venue, including food and beverage options, gaming experiences, and event offerings. Guest Service team members must have a thorough understanding of the reservation system, ensuring smooth coordination and communication with guests and venue staff.

Beyond the front desk, Guest Service contributes to the overall guest experience by staying aware and engaged throughout the venue, collaborating closely with other departments to uphold hospitality standards.

• Greet and assist guests warmly, directing them to event spaces and answering questions about the venue
• Deliver prompt, friendly, and personalized service to every guest
• Act as a brand ambassador by promoting available dining and entertainment options
• Communicate clearly and patiently with guests and team members
• Manage incoming phone calls and direct them appropriately
• Maintain and organize waitlists for hitting bays and reservations, using salesmanship to enhance guest experiences
• Support other team members and perform additional duties as requested by management

• Friendly, outgoing personality with the ability to thrive in a fast-paced, high-energy environment
• Flexible schedule with availability for days, nights, weekends, and holidays
• Strong organizational, teamwork, and multitasking skills
• Minimum one year of experience in a front desk, guest service, or hospitality role
• Experience with computerized booking and point-of-sale systems
• Bilingual skills a plus
• Excellent verbal and written communication abilities
  
  High school diploma or equivalent required
• Familiarity with reservation or event management software preferred
• Demonstrated ability to communicate effectively and work well across all levels of staff

• Fast-paced, guest-facing environment with constant interaction and communication
• Requires standing and walking for extended periods, including climbing stairs
• Involves both indoor and outdoor work, with exposure to varying temperatures and noise levels
• Must be able to lift and move up to 25 pounds without assistance
• Evening, weekend, and holiday shifts required to support business operations

Drive Shack is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Drive Shack takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.

Entry level

Full-time

Management and Manufacturing

Entertainment

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