Guest Service Rep

Overview

Front Desk Hotel Agent

Join our dynamic hospitality team as a Front Desk Hotel Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an exciting opportunity to be the first point of contact for visitors, ensuring their stay begins with exceptional service and professionalism.

• Greet and assist guests with check-in and check-out procedures efficiently and courteously
• Manage reservations, cancellations, and modifications using the hotel management system
• Provide guests with information about hotel amenities, local attractions, and services
• Handle guest inquiries, requests, and complaints promptly to ensure satisfaction
• Maintain accurate records of guest transactions and billing information
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met
• Uphold hotel policies and procedures to ensure a safe and secure environment

• High school diploma or equivalent; additional hospitality training is a plus
• Proven experience in front desk, customer service, or hospitality roles preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in hotel management software and MS Office applications
• Ability to remain calm and professional in high-pressure situations
• Flexibility to work various shifts, including evenings, weekends, and holidays

We foster a welcoming and inclusive work environment where growth and development are encouraged. Join us to be part of a team dedicated to delivering memorable guest experiences and advancing your career in hospitality.