Rooms Controller - Loews Hotels Universal Orlando

Rooms Controller - Loews Hotels Universal Orlando page is loaded## Rooms Controller - Loews Hotels Universal Orlando locations:
FL - Orlando - Lakewood Regional Support Bldg:
FL - Orlando - Universal Endless Summer Resort – Dockside Inn and Suites:
FL - Orlando - Universal Endless Summer Resort – Surfside Inn and Suites:
FL - Orlando - Loews Portofino Bay Hotel:
FL - Orlando - Hard Rock Hotel at Universal Orlando posted on:
Posted Todaytime left to apply:
End Date:
November 12, 2025 (1 day left to apply) job requisition :
R0060734

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
* We offer excellent benefits and perks including one free meal per shift and free theme park access.
* We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
* We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
* We invest in training and development opportunities for all team members.
* We promote social responsibility by being a good neighbor in the community.
* We care for you, just as we care for others.

Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents & Management.  Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering.
** Essential Functions and Responsibilities
*** Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods
* Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
* Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands
* Prints occupancy, arrivals departures, and back-up reports on a timely basis
* Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided
* Block relocated guests who will be returning to the hotel
* Communicates all special requests to Housekeeping
* Coordinates with Room Service to ensure accurate and timely amenity deliveries
* Monitors and ensures completion of all room changes
* Check for duplicate reservations on a daily basis
* Monitors clearing of all due-outs, Express Checkouts, no-show’s, Pre-Registered guests
* Process applicable charges for late check-outs (12pm)
* Checks the status of all Out-of-Order rooms on a daily basis
* Monitors availability of showrooms for the Sales & Conference Management departments
* Reviews group resumes to verify group billing procedures, VIP’s and special requests
* Responsible for conducting daily line-ups
* Monitor arrivals to ensure that rooms are ready by check in time
* Clear departures by working closely with Housekeeping Department
* Ensure all guest departure calls are done a daily basis
* Accurately report guest needs and problem resolution
* May interact with customers in person, as well as other departments.
* Must be able to handle multiple tasks at once with attention to detail
* Ability to work independently
* Excellent people skills.
* Assist with the preparation of ‘remote’ and ‘reserved’ registration and check-out of groups
* Prints group no-show, in-house, and arrivals report on a daily basis
* Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requests
* Familiarity with daily hotel occupancy reports, status of available rooms, etc.
* Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking
* Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and…