Front Office Manager

Front Office Manager page is loaded## Front Office Manager remote type:
On-Site locations:
Wyndham Bonnet Creek - Orlando, FLtime type:
Full time posted on:
Posted Todayjob requisition :
JR112069

Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets.

Our family of associates has just as much fun working here as the guests that stay! With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family.

You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.

We value U.S. military experience and invite all qualified military candidates to apply.
** Overview
* * The Front Office Manager oversees the daily activities of the hotel’s Front Office to ensure smooth operations, excellent guest experiences, and effective team performance. This role involves leading the Front Office team, maintaining service quality, and supporting the hotel’s revenue and operational objectives through efficient planning and guest-focused leadership.###
** Essential Duties and Responsibilities
*** Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
* Implement company and franchise programs.
* Prepare forecasts and reports and assist in the development of the room’s budget.
* Monitor and maintain the front office systems and equipment to ensure their optimum performance.
* Track guest satisfaction surveys and maximize usage of the guest response tracking system.
* Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
* Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
* Communicate both verbally and in writing to provide clear direction to staff.
* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
* Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
* Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
* Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
* Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
* Regular attendance in conformance with the standards is essential to the successful performance of this position.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
** Qualifications and Skills
*** The ideal candidate must have an outgoing personality.
* Minimum of 2 years Front…