Rooms Controller - Loews Hotels Universal Orlando

Join to apply for the Rooms Controller - Loews Hotels Universal Orlando role at Loews Hotels & Co

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world‑class team brings to life the incredible, award‑winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best‑in‑State Employers by Forbes, we are committed to our “power of we” culture.

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

• Oversees the friendly, professional, and efficient registration and check‑out of hotel guests, including assisting the Front Desk during peak periods.
• Assists Front Desk Agents in satisfying guest requests and resolving guest complaints.
• Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands.
• Prints occupancy, arrivals, departures, and backup reports on a timely basis.
• Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre‑blocking of rooms and to coordinate special services to be provided.
• Blocks relocated guests who will be returning to the hotel.
• Communicates all special requests to Housekeeping.
• Coordinates with Room Service to ensure accurate and timely amenity deliveries.
• Monitors and ensures completion of all room changes.
• Checks for duplicate reservations on a daily basis.
• Monitors clearing of all due‑outs, express check‑outs, no‑shows, pre‑registered guests.
• Processes applicable charges for late check‑outs (12pm).
• Checks the status of all out‑of‑order rooms on a daily basis.
• Monitors availability of showrooms for the Sales & Conference Management departments.
• Reviews group resumes to verify group billing procedures, VIPs and special requests.
• Responsible for conducting daily line‑ups.
• Monitors arrivals to ensure that rooms are ready by check‑in time.
• Clears departures by working closely with Housekeeping Department.
• Ensures all guest departure calls are done on a daily basis.
• Accurately reports guest needs and problem resolution.
• May interact with customers in person, as well as other departments.
• Must be able to handle multiple tasks at once with attention to detail.
• Ability to work independently.
• Excellent people skills.
• Assists with the preparation of ‘remote’ and ‘reserved’ registration and check‑out of groups.
• Prints group no‑show, in‑house, and arrivals report on a daily basis.
• Answers telephone expediently and addresses complaints, problems, special requests and non‑related desk questions, making sure to log phone complaints and requests.
• Familiarity with daily hotel occupancy reports, status of available rooms, etc.
• Monitors room category and bedding availability, up to three days in advance, to prevent overbooking.
• Monitors rollaway, microwave and other amenity requests up to seven days in advance to ensure availability, and accurate billing were completed.
• Monitors all Master accounts to ensure that they are checked‑in and extended as required.
• Ensures adherence to all Loews Hotels Star Service standards.
• Other duties may be assigned as business demands.

• Maintains clean and excellent condition of Rooms Control & Back Office area and equipment.
• Maintains proper stock of all supplies in Back Office Area.
• Executes emergency procedures in accordance with hotel standards.
• Notifies appropriate individuals and departments of any problems or unusual matters of significance.
• Attends all appropriate hotel meetings and training sessions.
• Is polite, friendly, and helpful to guests, employees, and management.
• Promotes and applies teamwork skills at all times.
• Complies with all hotel standards, policies, and rules.
• Complies with safety regulations and procedures.
• Remains current on hotel information and changes.

• Previous experience as a Front Desk Agent is preferred. Minimum of one year guest service experience in hotel hospitality.
• Fluent English communication required – oral and written.

• Advanced computer skills;
  Opera experience preferred.
• Ability to stand and walk for long periods of time required.
• Requires full availability including days, nights, weekends and holidays.
• High School Diploma or equivalent.

• Entry level

• Full-time

• Management and Manufacturing
• Industries:
  Hospitality

Location:

Winter Park, FL
Salary: $35,000.00–$65,000.00