Bell Attendant

• Warmly welcome guests, creating a positive first impression of hotel
• Promote hotel facilities and provide accurate information on hotel facilities, local attractions/ events, transportation arrangement and directions around the community
• Maintain effective communication amongst the Bell Staff and with all hotel departments. Stay aware of issues relating to Bell Staff and general hotel operations. Attend meetings as scheduled. Be responsive to instructions and suggestions and work to resolve problems. Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc.
• Load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet and other hotel areas, navigate bell carts carefully through public areas, in and out of elevators and in corridors, demonstrate features of guest room and promote hotel facilities, deliver guest faxes, amenities, etc.
• Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket
• Organize and store luggage in designated area
• Properly maintain and clean hotel front entrance
• Must be able to drive a manual and automatic transmission vehicle
• Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc.
• Follow security procedures on the handling of guest room keys and the protection of guest‑related information
• Listen to and promptly act to correct guest problems and complaints
• Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required.

Equal Opportunity Employer
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