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Bell Captain
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-01-02
Listing for:
Holiday Inn Resort Orlando Suites - Waterpark
Full Time, Part Time
position Listed on 2026-01-02
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
Job Description & How to Apply Below
Bell Captain
Supervise bell persons, door persons and drivers as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards.
Potential Career PathConcierge/Front Office Manager – AGM – General Manager
Essential Job Functions- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
- Maintain security of and accurate records for all guest room keys issued to bell and door staff.
- Accommodate guest requests in an accurate and efficient manner.
- Coordinate group luggage requirements.
- Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
- Ensure that pertinent information is documented in the log book daily.
- Load and unload luggage carts.
- Tag and store luggage.
- Escort guests to hotel rooms.
- Provide an overview of guest room, hotel services and amenities.
- Make deliveries to guest rooms.
- Assist guests with room changes.
- Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
- High School diploma preferred.
- Previous experience working in a related function in a hotel required.
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Seniority Level- Mid-Senior level
- Full-time
- Management and Manufacturing
- Hotels and Motels
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