Front Desk Supervisor

Front Desk Supervisor

Coral Tree Hospitality – Courtyard & Residence Inn Lake Nona, Orlando, FL

Join our team to oversee front office operations, lead a guest‑focused team, and ensure memorable first impressions for every guest.

• Team Member Travel Program – complimentary and discounted stays at Coral Tree properties.
• Unlimited Friends & Family discounted rates.
• Comprehensive health coverage – medical, dental, vision, life, disability, pet insurance.
• 401(k) plan with company match.
• Employee Assistance Program.
• Paid time off, holidays, and team member discounts from top industry brands.

• Lead daily pre‑shift meetings with front desk, reservations, housekeeping, and guest services to ensure smooth arrivals and departures.
• Demonstrate in‑depth knowledge of hotel features, rates, packages, and group activities to respond accurately to guest inquiries.
• Champion department initiatives such as upsell programs and Coral Tree Delivers Program.
• Ensure agents complete required checklist items at shift’s end.
• Execute departmental and hotel policies, including safety, lost/found, key control, billing, and cashiering.
• Maintain a calm, organized approach during stressful situations.
• Provide prompt follow‑up to guarantee 100% guest satisfaction.
• Ensure adequate staffing to meet daily business demands.
• Maintain confidentiality of guest information.
• Foster positive relationships with team members across all departments.
• Assist management in recruiting, hiring, training, and managing talent.

• High school diploma required; college degree preferred.
• Minimum of two years supervisory experience in a high‑volume hotel setting.
• Previous hospitality experience in a Four‑Diamond quality organization preferred.
• Proficiency with Windows, Office, and property management systems highly desirable.
• Basic English language proficiency.
• Excellent written and verbal communication skills.
• Basic arithmetic skills.
• People‑centric, empathetic, and conflict‑resolution skills.
• Availability for varied shifts, weekends, holidays, and flexible schedules.

Mid‑Senior level

Full time

Management & Manufacturing

Lake Nona, FL $60,000.00 – $73,000.00