NSR Suites Part Time

Job Title

NSR Suites Part Time-100011

Extended Stay America

Orlando, FL

The NSR Suites Part Time position responds to certain types of on‑call business needs during overnight hours when the hotel lobby is closed. The employee ensures services are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. This is an excellent opportunity to live onsite; the employee receives a hotel room for lodging and is on the overnight on‑call schedule.

The employee must be able to respond to business needs within 30 minutes of notification, which may include guest key or access issues, noise complaints, emergencies at the hotel, or limited after‑hours check‑ins.

• Required to work in a GSR capacity and set up and maintain breakfast from 5:30 AM to 7:00 AM daily.
• Attend to guests upon call notification from outside service agents for check‑ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Log keys in and out, when necessary.
• Organize, confirm, process, and conduct limited guest check‑ins/check‑outs, including greeting and registering guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keep abreast of hotel policies, training, and safety procedures.
• Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest, when necessary.
• Perform bookkeeping activities such as logging events, running reports, and posting payments to guest folios, when necessary.
• Maintain proficiency in all location computer and software systems.
• Respond to emergency situations, communicate with first responders as necessary, address key activation issues, and respond to noise complaints, when necessary.
• When necessary, employees may be asked to cover another hotel in their area during critical staffing needs.
• Other job duties as assigned by manager.

• Weekly pay!
• Competitive wages
• Great working environment
• Employee recognition programs
• Vision insurance
• 401(k) savings plan
• Employee assistance program (EAP)
• Employee perks program offering discounts to major companies

Pay range information for the position you are applying for is below.

Disclaimer:
Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The company complies with applicable federal, state, and local minimum wage requirements.

ESA Management LLC is an equal opportunity associate. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to log, in writing, events and prepare routine correspondence.
• Ability to operate the hotel mobile phone.
• Ability to speak effectively before groups of customers. Must be proficient in reading and speaking English.
• Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience in dealing with guests and staff.
• Must maintain a professional appearance and demeanor.
• Self‑starter with the ability to prioritize and handle issues under pressure.
• Strong time management and problem‑solving skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply…