Front Desk Clerk

Front Desk Clerk

We are looking for a Full‑time Front Desk Clerk to join our team at Cypress Pointe, a Hilton Vacation Club. As a Front Desk Clerk, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart.

• Check in and out owners and guests
• Respond to guest requests
• Assist guests with reservations or changes
• Generate invoices and collect payments
• Maintain safety deposit boxes
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel
• Work as a team with co‑workers to complete checklists and daily duties
• Prepare and consistently restock the front desk with supplies
• Other duties as requested by your leader

• Recognition Programs and Rewards
• A people‑first culture
• Supportive Leadership
• Competitive hourly base pay
• Travel Discounts Program
• 401(k) program with company match
• Paid Vacation Day Program
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing
• A courteous, professional attitude and presentation when handling upset guests and difficult situations
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands
• Ability to multi‑task, prioritize responsibilities, and meet organizational deadlines and demands
• At least 6 months of customer service experience
• It would be advantageous to demonstrate the following capabilities and distinctions:
• Front Desk/Guest Services Agent experience
• Cash/credit card transaction experience
• Resort hospitality or related industry experience

• Entry level

• Full‑time

• Administrative

• Hospitality

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.