Front Desk Clerk

1 day ago Be among the first 25 applicants

This range is provided by Kolter Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$15.50/hr - $15.50/hr

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check‑ins and check‑outs, issuing room keys, and resolving guest issues while complying with all Kolter Hospitality standards, policies, and procedures.

• Assist guests with check‑in and check‑out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features, and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts, and sell/upsell strategies.
• Perform cashiering tasks like bill/invoice settlement, posting charges, and adjustments.
• Know and carry out specified duties in response to fire alarm, guest medical emergency, and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast‑paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company.
• Passionately provide personalized guest service.

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

• Entry level

• Full-time

• Administrative

• Hospitality