Housekeeping Dispatcher

Join to apply for the Housekeeping Dispatcher role at Hilton Grand Vacations

2 days ago Be among the first 25 applicants

We are excited to invite you to join our amazing team at Grand Beach. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list, our focus is on our culture of putting people first. Located directly on Lake Bryan, our hidden gem offers exciting employment opportunities and growth potential. Our resort has the exciting opportunity to help our guests have an exceptional vacation and create unforgettable memories while growing and developing in our hospitality career.

• Competitive base pay
• Daily Pay* – get your earned pay anytime before payday
• Recognition Programs and Rewards
• Discounted hotel rates
• 401(k) program with company match
• Generous Paid Time Off and Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities and more

• Assists management with daily job assignments for all team members.
• Assigns and tracks all services and cleans for housekeepers, supervisors, and other team members.
• Answers departmental multi‑line phones.
• Dispatches all guest requests to the units.
• Maintains room status and other pertinent information in the computer system.
• Coordinates with front desk on any discrepancies in room status.
• Assists management in administrative duties including filing, purchase order follow‑up, faxing, maintaining records, and attendance of team members.
• Assists with departmental inventories and schedules shifts for team members.
• Dispatches and supervises guest services calls through paging and computer systems.
• Maintains tracking system for projects such as GCPM, mattress rotation, and patio deep cleans.
• Supervises late check‑outs, VIP, outstanding, and special request arrivals.
• Occasionally lifts boxes of approximately 25 lbs.
• Has regular attendance in keeping with guidelines established by the company and site.

To fulfill this role successfully, you must possess the following minimum qualifications and experience.

• Ability to multi‑task responsibilities and prioritize duties to meet deadlines and demands.
• Adjust to schedule changes and cover shifts on short notice to meet business demands.
• Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Basic digital literacy.
• Related experience.
• Bilingual (English and Spanish preferred).
• Basic memo writing and Microsoft Office skills (Excel, Word, PowerPoint, Outlook).

• High school/GED.
• 2+ years of related experience.
• Excellent computer skills.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. We offer a fantastic benefit package to our full‑time Team Members that includes medical, dental and vision insurance, 401(k) plan, Paid Time Off (PTO) program and outstanding travel benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.