PT Cabana Concierge

Description

Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one‑of‑a‑kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world‑class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8‑acre crystal‑clear lagoon is framed by zero‑entry swim zones, beach bars, private cabanas, cozy firepits, and 20‑acres of white sand.

From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

• Provide exceptional guest service as it relates to Evermore core values:
  Easy on Purpose, Unexpected Delight, Service Savvy, and Insightful Innovations.
• Assist guests with the reservations and bookings of Evermore Bay Cabanas, experiences, services, and offer knowledgeable recommendations on the offerings of the resort and local area.
• Ability to learn and utilize resort software to assist guests with reservations, programming, communicating requests, and other needs in relation to the use of our resort application.
• Exhibit proper speaking and phone etiquette with the ability to communicate effectively, politely, graciously, and professionally with both guests and colleagues as it aligns to luxury service standards.
• Provide the highest level of service and cleanliness standards during the arrival, duration, and departure of cabana guests in the pool/bay area.
• Respond and anticipate guests needs for their cabanas and assist with any opportunities to surprise and delight them.
• Complete daily supply inventory of materials needed to execute a seamless guest experience.
• Daily set up and break down of beach furniture arrangements and cabana set‑up.
• Monitor safety conditions of the bay and relay important safety information as it relates to activities, closures, and general cabana safety in a professional format.
• Ensuring accurate billing and compliance for all credit card payments.
• Perform inspection walk‑throughs of pool deck and bay areas to ensure all items are in working and safe condition and reporting any issues to their respective departments immediately.
• Communicate effectively with other resort departments to ensure smooth operations and timely service delivery and problem resolution.
• All other tasks as assigned by leadership.

• Must be 18 years or older.
• Previous experience in customer service, hotel/hospitality, or luxury operation is preferred.
• Strong interpersonal and communication skills.
• Strong attention to detail and an ability to multi‑task in a fast‑paced, ever‑changing environment effectively.
• Strong organizational, prioritization, and time management skills.
• Lifeguard and or First Aid and CPR certification (or willingness to obtain).
• Flexibility to work weekdays, weekends, rotating schedule, all shifts, and holidays.
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with guests directly and on a microphone.
• Ability to handle guest requests in a calm, detailed, and empathetic manner, and exhibit ability to problem‑solve creatively and…