Front Desk Agent

Overview

Aloft Lake Nona Orlando is seeking a highly motivated and experienced front desk agent that is passionate about people. You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information.

You will promote hotel services and amenities to the guests.

At Coral Tree Hospitality, we’re committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the Coral Tree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you’ll enjoy complimentary and discounted stays at Coral Tree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the
  
  Experience:
  
  Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage: Take charge of your well-being through our pre‑tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life’s challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle: Enjoy a balanced lifestyle with paid time off and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, Sam’s Club and more, making every day a little more extraordinary.

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Enjoy multi‑tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
• Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction.
• Coordinate with housekeeping to ensure timely room readiness and cleanliness standards.
• Foster a positive work environment that promotes teamwork, collaboration, and inclusiveness.
• Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards.
• Champion and maintain brand standards.
• Perform any other duties as assigned.

• High school diploma or equivalent (required); college degree in Hospitality Management or a related field (preferred)
• A minimum of two years previous experience in front desk operations or guest services (required)
• Excellent customer service and communication skills.
• Strong problem‑solving skills and ability to handle guest issues effectively.
• Proficient in hotel management systems, property management systems, and relevant software.
• Detail‑oriented with strong organizational and multitasking skills.
• Ability to work under pressure and adapt to changing situations.
• Proficient in Microsoft Office and hotel & restaurant software(s)

Flexibility. This is a demanding business and we look for flexibility with work days…