Call Center Agent

Overview

You will be a key ambassador of the Wave Hotel experience, serving as the first point of contact for guests. In this well-rounded role, you will provide intuitive service while assisting with room reservations, food and beverage offerings, spa inquiries and insights into our surrounding area. You will confidently manage guest inquiries, ensure accurate booking details, and offer customized recommendations that reflect our distinctive lifestyle-driven brand.

Your genuine enthusiasm and in-depth knowledge of our property will help create exceptional, seamless experiences from the very first interaction.

At Coral Tree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the Coral Tree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely:Immerse yourself in our Team Member Travel Program, where you'll enjoy
  complimentary
  and discounted stays at Coral Tree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the
  
  Experience:
  
  Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage:Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future:Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It:Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle:Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts:Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.

As a member of the Lake Nona Wave Hotel team, you'll also benefit from:

• Enhanced Wellness:Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
• Culinary Delights:Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
• Complimentary, Convenience, and Comfort:Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.

• Professionally and warmly answer all incoming calls with enthusiasm and efficiency, in accordance with our service parameters and performance metrics, delivering exceptional service and creating positive, memorable experiences for guests and associates alike.
• Responding to guest inquiries via the hotel’s text communication platform to ensure timely, personalized service across all channels.
• All tasks and guest interactions must be performed in alignment with Forbes, LQA, and AAA standards to ensure a consistent, elevated level of service that reflects the brand’s commitment to excellence.
• Collaborate with various departments related to guest inquiries from Housekeeping, Food & Beverage outlets, Welcome Desk and Guest Relations
• Remain well-informed about the pool and recreation areas, including hours of operation, upcoming events, and current cabana or daybed offerings, to proactively assist guests, enhance their experience, and support upselling opportunities
• Engage guests to understand their dining preferences and assist with making reservations at the hotel’s restaurant outlets, ensuring a personalized and memorable culinary experience. Upsell premium dining options, special events, or enhancements when applicable.
• Knowledge of all Food and Beverage outlets, hours, menu offerings and special events
• Answer guest inquiries about hotel services, facilities, and hours of operation.…