Assistant Front Office Manager

To work closely with the Front Office Manager, Front Desk Supervisors, Ideal Services, Overnight Staff, Guest Services and Shuttle services to ensure maximum operating efficiency. To oversee the development of all Front Office Associates Managing and problem-solving associate and guest issues while always remaining professional.

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day, i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Understand all emergency procedures.
• Understand all radio codes.
• Ensure 1 hour per associate of documented training happens every month
• Ensure representation at the Safety and Sensory Advisory Board Meetings.
• Conduct appropriate number of MOS Checklists for each associate every month.
• Conduct a monthly department meeting.
• Monthly review of AAA Standards with all associates.
• Ensure incentive program is running effectively.
• Ensure all items on the SOP review are handled in a timely manner.
• Ensure that all standards on the overnight shift are being adhered to.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Broad knowledge of all Resort services and amenities.
• Knowledge of reservations special packages.
• Ensure cleanliness and organization of the department.
• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine, radio, Nextel and Bell cart.
• Interior and on occasion exterior of hotel with exposure to weather conditions.
• Perform other reasonable job duties, such as special projects as directed by the leaders.

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day, i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Understand all emergency procedures.
• Understand all radio codes.
• Ensure 1 hour per associate of documented training happens every month
• Ensure representation at the Safety and Sensory Advisory Board Meetings.
• Conduct appropriate number of MOS Checklists for each associate every month.
• Conduct a monthly department meeting.
• Monthly review of AAA Standards with all associates.
• Ensure incentive program is running effectively.
• Ensure all items on the SOP review are handled in a timely manner.
• Ensure that all standards on the overnight shift are being adhered to.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Broad knowledge of all Resort services and amenities.
• Knowledge of reservations special packages.
• Ensure cleanliness and organization of the department.
• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine, radio, Nextel and Bell cart.
• Interior and on occasion exterior of hotel with exposure to weather conditions.
• Perform other reasonable job duties, such as special projects as directed by the leaders.

• Minimum of 1-2 years of Front Office or Guest Service Management experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of…