Front Desk Shift Lead — Guest Experience
Listed on 2026-10-11
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Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Hospitality & Tourism
Performance Hospitality Management (PHM) is seeking a Front Desk Supervisor for the Courtyard by Marriott in Orlando. You will lead the desk shift, coach agents, manage lobby flow, and safeguard billing and cash controls to ensure a seamless arrival-to-departure experience.
You’ll coordinate with Housekeeping and Engineering, handle VIP requests, and oversee service recovery with urgency and empathy while maintaining PCI and privacy policies. Flexible scheduling is required.
This is an excellent opening to take on the Front Desk Shift Lead — Guest Experience role at Performance Hospitality.
This opening is for the Front Desk Shift Lead — Guest Experience role at Performance Hospitality.
We are seeking a motivated Front Desk Shift Lead — Guest Experience to join Performance Hospitality in Orlando, FL, United States.
Consider building your career as a Front Desk Shift Lead — Guest Experience at Performance Hospitality.
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