Team Member Supervisor

We are seeking an enthusiastic, energetic, and hands-on Team Member Supervisor to help lead daily guest experience operations of our indoor attractions. This role oversees and supports daily operations and supervising frontline team members to ensure a safe, efficient, and enjoyable guest experience. The supervisor role leads by example, enforcing safety and service standards and supports team development. If you love creating last memories and engaging with guests, this role is for you!

Dezerland Park Orlando is more than Florida’s largest indoor attraction. We’re a playground for families, friends, and teammates to come together and create unforgettable memories. With over 800,000 square feet of different attractions like a gel blaster arena, axe-throwing, pinball arcade, and even one of the world’s largest auto museums, there’s something here for everyone.

But what really makes Dezerland special is our people. We’re fostering a culture that feels like family supportive, fun, and collaborative, where every team member plays a part in bringing joy to our guests.

Essential Duties and Responsibilities Oversees and supports daily operation of all attractions owned within the indoor amusement park Daily cash handling procedures for attractions ensuring accurate cash counts, register balancing, accurate deposits, and end-of-day reconciliations

Train staff on proper guest experience operations like customer service SOPs, cash handling, POS (Square), and attraction flows

Conduct opening, mid-shift, and closing procedures

Monitor and report equipment and attraction maintenance needs

Ensure exceptional guest service and positive interactions

Address guest concerns, complaints, and requests professionally

Maintain cleanliness, organization, and presentation of attraction areas

Make sure that each attraction is fully stocked with drinks and snacks/candy

Lead by example with a positive, enthusastic presence on the floor

Supervise, coach, and support attraction team members during daily operations

Manage breaks and ensure proper staffing and position assignments

Provide on-the-spot feedback and perfomance coaching in addition to recognition

Create a supportive and high-energy work enviornment

Assit with onboarding and trianing of new team members

Support monitoring and tracking of inventory for all attractions

Notify proper personnel regarding ordering of supplies

Will asist with events (car shows, banquets, special events) when called upon Partner with management to execute event specific needs and ensure operational support for seamless execution

Other Duties:

This job description is not designed to cover or contain a comprehensive list of all duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice based on company needs.

Qualifications:

2-3+ years’ experience in attractions, hospitality, or related field preferred.
1-2 years of supervisory experience in attraction, hospitality, or related field preferred.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with POS systems like Square is a plus

Cash handling experience required

High School Diploma or equivalent

Fluency in speaking, reading, and writing English Bilingual (Spanish) is a plus Experience in support events is a plus

Must be able to move about the facilities frequently

Ability to lift and carry up to 40 pounds

Must be available to work flexible hours, including evenings, holidays, and weekends

Strong proven ability to lead teams and drive performance

Strong customer service background with a proven ability to lead high-volume, guest-focused environments

Strong communication skills

Excellent organizational, time management, problem-solving skills

Ability to work in a very fast-paced environment

Strong interpersonal skills

Ability to remain calm, positive, and energetic under pressure

Job Type: Full-time

We pride ourselves on offering a comprehensive, value-driven benefits package that promotes health, enhances work/life balance, and provides stability for our employees and their family members, now and into the future.

Benefits include:

Competitive Salary and Commission Structure Health, Dental, Vision, and Life Insurance Long and Short Term Disability Paid Time-Off and Holidays
401(k) Retirement Plan Yearly Performance Reviews Employee Discounts
25% off at Deseo Grande Apartments

Location:

Dezerland Park Orlando