Director, Human Resources – Technical Services

Director, Human Resources – Technical Services

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Provides strategic direction in human resources functions at Universal Orlando Resort, including strategic planning, performance management, organizational development/effectiveness, engagement & culture, employee/labor relations, career development & growth. Defines and implements relationship interactions between management and staff to maximize productivity and Team Member experience.

• Provides guidance and direction on engagement, culture and employee relations; serves as liaison with T&C Core Team on discipline, recruiting, training, benefits, payroll and compensation.
• Leads the Talent & Culture Business Partner team to enhance Team Member experience & satisfaction while ensuring policy compliance.
• Contributes to development and implementation of strategies supporting UO T&C goals for all Team Members.
• Directs HR Employee Relations programs such as HRP, 360, Recognition, Performance Evaluations, Compensation analysis, Benefits and timekeeping.
• Serves as a leader guiding career growth, executes and develops IDPs.
• Understand and actively participate in Environmental, Health & Safety responsibilities.
• Perform other duties as assigned.

• Bachelor’s degree in Human Resources required.
• Master’s degree a plus.

• 10+ years of experience as a Human Resources Generalist required; or equivalent combination of education and experience.

• Practices the service expectations linked to the UO service model Look-Focus-Act. Continuously scans the work environment by observing and listening to obtain information that addresses or anticipates the service needs of guests and fellow team members. Demonstrates active listening and effective questioning techniques, identifying options to satisfy the service needs of guests and team members.
• Influences decisions of major nature. High degree of tact & diplomacy to obtain favorable decisions or maintain goodwill.

Universal Orlando Resort is an equal opportunity employer. EOE.