Payroll & HR Operations Assistant

IDEA Insurance Agency is seeking a highly organized, detail-oriented, and proactive Payroll & HR Operations Specialist to support the daily operations of our Human Resources Department, with a primary focus on employee benefits administration, payroll assistance, HRIS maintenance, and HR operational support
.

This position plays an important role in ensuring that employee benefits are properly administered, payroll information is accurate and submitted on time, and HR processes are completed efficiently and in compliance with company policies.

• Assist employees with benefits enrollment, eligibility questions, coverage changes, and general benefits inquiries.
• Process qualifying life events, benefits changes, and employee terminations in the appropriate systems.
• Coordinate with insurance carriers, benefits brokers, and third-party administrators to resolve employee inquiries and administrative issues.
• Support annual Open Enrollment activities, including employee communications, enrollment tracking, documentation, and follow-up.
• Review benefits deductions and coordinate necessary corrections with payroll.
• Monitor benefits eligibility dates, enrollment deadlines, and pending employee actions.
• Assist with benefits-related compliance activities and required documentation under the direction of HR leadership.

• Assist with the preparation and processing of biweekly payroll through Paylocity.
• Review employee timecards, attendance records, missed punches, and payroll adjustments for accuracy.
• Maintain accurate and confidential payroll documentation.
• Respond to routine employee payroll inquiries and elevate complex matters to HR leadership.
• Assist with payroll reconciliation and post-payroll administrative follow-up as assigned.

• Support the HR Business Partner with daily HR operations, administrative responsibilities, and assigned departmental priorities.
• Coordinate employee onboarding and offboarding documentation, checklists, and required HR processes.
• Monitor HR deadlines, pending documentation, employee acknowledgments, and compliance-related tasks.
• Perform additional HR operational duties and special assignments as directed by the HR Business Partner.

• Serve as a point of contact for routine employee questions related to benefits, payroll, and HR administrative procedures.
• Provide timely, professional, and courteous assistance to employees.
• Follow up on outstanding employee requests and ensure appropriate resolution or escalation.

• Minimum 2–3 years of experience in Human Resources, benefits administration, payroll support, or HR operations.
• Bilingual English/Spanish required
  , with strong verbal and written communication skills in both languages.
• Experience supporting payroll processing, timekeeping reviews, and payroll-related adjustments.
• Experience working with HRIS or payroll systems;
  Paylocity experience strongly preferred
  .
• Proficiency in Microsoft Excel, Outlook, Word, and other Microsoft Office applications.
• Strong attention to detail, organizational skills, and ability to manage multiple deadlines.
• Ability to handle sensitive employee and payroll information with strict confidentiality.
• Strong customer service, problem-solving, and follow-up skills.
• Ability to work independently on assigned tasks while following management direction and established procedures.
• Ability to work 100% on-site in Orlando, Florida
  .

• Associate's or Bachelor's degree in Human Resources, Business Administration, Accounting, or a related field.
• Experience coordinating employee benefits enrollments and annual Open Enrollment.
• Familiarity with payroll practices, employee deductions, PTO administration, and HR compliance.
• Experience working with insurance carriers, benefits brokers, or third-party administrators.
• Previous experience supporting an HR Manager, HR Business Partner, or HR Department.