Technical Application Support Specialist

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Ranger Technical Resources

Our partner, a leading technology company dedicated to simplifying parking operations with powerful and user-friendly solutions, is currently looking for a Technical Application Support Specialist to join their team. In this role, you will deliver and assist clients in solving technical issues. You will act as a direct point of contact with customers, provide timely feedback, and support the roll-out of new applications promptly.

We’re looking for a self-driven professional with strong customer service skills, the ability to write effective tickets for issue resolution, and the capacity to identify and delegate complex problems to the appropriate departments.

• Bachelor’s degree in business studies, Business Administration, Information Technology, Computer Science, or a related field/experience.
• Proven customer service experience, preferably in a technical environment.
• Experience in tech support, desktop support, or similar roles.
• Excellent interpersonal skills.

• Technical support
• Web applications
• Website functionality
• Desk support
• Requirement gathering
• Ticketing systems
• Call center environment
• Software/Hardware support
• Time management
• Teamwork
• Judgment and decision-making
• Verbal and written communication skills

• Provide timely and effective support to customers experiencing systems/applications/software issues.
• Identify and understand customer issues, ensuring accurate and detailed documentation for further analysis.
• Create clear and comprehensive support tickets, including all relevant information for efficient issue resolution.
• Delegate complex issues to the appropriate departments, ensuring a smooth handover for further investigation and resolution.
• Collaborate with internal teams to gather information and insights for issue resolution.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Maintain accurate records of customer interactions, issues, and resolutions for future reference and analysis.
• Provide feedback to improve internal processes and contribute to the ongoing enhancement of our products.

• Mid-Senior level

• Full-time

• Customer Service and Information Technology

• Technology, Information and Media