Desktop Support Technician

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

A leader in cutting-edge research and technology in the cyber arena, CPMG focuses on using business drivers to guide cybersecurity activities and manage risk. CPMG offers flexible, integrative solutions for Department of Defense (DoD) contractors, among others, and specializes in cybersecurity, information and operational technology, electronic security surveillance, and support services.

Summary:

The Desktop Support Technicians provide technical support for IT systems, hardware, and software platforms used by the National Museum of Natural History (NMNH). They are responsible for day-to-day IT operational support to ensure smooth functioning of museum IT infrastructure.

Essential Job Functions:

• Troubleshoot, repair, and maintain computer systems, printers, and peripheral devices.
• Provide end-user support for Windows and Mac environments.
• Install, configure, and update software applications.
• Support web management systems and database platforms.
• Assist with inventory management of IT equipment.
• Maintain documentation of support tickets, resolutions, and technical processes.

Necessary Skills and Knowledge:

• Strong background in IT troubleshooting, network connectivity, and system support.
• Knowledge of hardware/software installation and diagnostics.
• Familiarity with imaging, patching, and account provisioning.
• Excellent customer service and communication skills.

Minimum Qualifications:

• 2+ years of IT help desk or desktop support experience.
• Relevant technical certifications preferred (e.g., CompTIA A+, Microsoft Certified).
• Ability to pass Smithsonian Institution background checks for credentialing.

Preferred

Qualification:

• CCNA
• Network +
• Service Now

The pay range for this position is $31.00 - $42.00 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.