IT Operations Manager

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Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work!  Our people thrive in an inclusive, innovative, and collaborative culture.
Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit
** ABOUT THE OPPORTUNITY
** This position involves hands-on work in the deployment, management, and operation of critical IT infrastructure across computing, storage, virtualization, networking, and security. The ideal candidate will have solid experience in infrastructure management (including public/private cloud), a track record of successfully adopting new technologies in a dynamic setting, and experience maintaining 24/7 IT service delivery.

The role spans several key areas:
** Desktop Support & End-User Experience
*** Lead and mentor the US team in providing high-quality desktop, endpoint, and user support.
* Oversee service desk operations, ensuring adherence to SLAs and exceptional user experience.
* Provide advanced support and escalation for desktop, application, and device-related issues across a distributed workforce.
** Networking & Connectivity
*** Architect, deploy, and maintain WAN/LAN/VPN infrastructure.
* Monitor, analyze, optimize and troubleshoot network, performance, and security issues.
* Lead proactive network capacity planning, resilience, and disaster recovery initiatives.
* Collaborate with global IT teams on secure network design and cybersecurity control implementation.
** Infrastructure – Servers, Cloud, and Core Services
*** Oversee day-to-day operations and deployment of on-premises and cloud-based Windows and Azure infrastructure, virtualization, and backup.
* Manage business continuity planning, disaster recovery testing, and proactive risk mitigation.
* Serve as senior technical authority for infrastructure issues, including performance, availability, and cost optimization.
** Leadership & Strategic Responsibilities
*** Partner with the IT Director to align regional operations with global strategies and initiatives.
* Define and execute technology roadmap to enhance performance, security, and cost of ownership.
* Coach and develop team members, fostering a collaborative and growth-oriented environment.
* Lead infrastructure-related M&A integration activities, ensuring service continuity and alignment.
* Manage vendor relationships, contracts, and licensing agreements to support infrastructure.
* Support audit and compliance activities by responding to inquiries and implementing controls.
* Contribute to organizational cybersecurity readiness, including incident response and vulnerability remediation.
* Other duties as assigned.

As a key member of the IT leadership team, the IT Operations Manager will be expected to work closely with the IT Director, providing operational expertise and ensuring seamless execution of global strategies. A collaborative mindset and strong support for IT Director initiatives are essential to succeed in this position. While this position is a dedicated Ocean Optics role, it is also essential to foster our Halma culture in “living the purpose and embracing the adventure”.
** ABOUT THE CANDIDATE
** Our ideal candidate should possess:
* Expertise in WAN/LAN/VPN environments (Cisco and Meraki products preferred).
* Proficient in on-prem and cloud systems, server consolidation, and cloud migration.
* Strong communication skills and relationship-building across teams.
* Extensive experience with Microsoft Office 365 and cloud-based telecom solutions.
* Certified Azure Architect preferred.
* Skilled in Microsoft Windows servers, AD, virtualization, and cloud backup solutions.
* Experience managing security technologies like MS Defender, Cato firewalls/VPN, and Bit Locker.
* Capable of creating and supporting MSSQL instances.
* Customer service-oriented with a focus on problem resolution and process improvement.
* Excellent problem solver with incident management skills.
* Ability to translate IT knowledge to business stakeholders.
* Familiar with Agile methods and ITIL/ITSM concepts.
* Flexible to support 24/7 operations, including on-call availability.
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