ServiceNow -Enterprise Service Management; ESM Senior Consultant - Tech Consulting

Position: ServiceNow -Enterprise Service Management (ESM) Senior Consultant - Tech Consulting - Open Location

Service Now – Enterprise Service Management (ESM) Senior Consultant

Location:

Anywhere in the United States

Base Pay Range

• $102,500 - $187,900 per year

Your

Key Responsibilities

• Engage with clients and internal teams to ensure successful project delivery, facing challenges that require analytical thinking and problem‑solving.
• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

Skills and Attributes for Success

• Act as a workstream lead across all aspects of Service Now ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements.
• Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore resources.
• Provide guidance and industry‑leading practice expertise for Service Now ESM/GBS process implementations.
• Analyze a company’s ESM/GBS people, process, and technology capabilities, provide recommendations and insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
• Create high‑quality deliverables and project artifacts.

To Qualify for the Role

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or similar discipline.
• Typically 2–4 years of relevant Service Now project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – HR Service Delivery
  • Service Now Certified Implementation Specialist – Customer Service Management
  • Service Now Certified Implementation Specialist – Field Service Management
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs.

Ideally, You’ll Also Have

• Performance analytics and reporting experience – certifications are a plus.
• Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

What We Offer You

• Competitive compensation and benefits package, including medical, dental, pension, 401(k), and paid time off.
• Hybrid work model; most external client roles work together in person 40–60% of the time during engagements.
• Flexible vacation policy based on personal circumstances, and time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.

Are You Ready to Shape Your Future with Confidence?

Apply today. EY accepts applications for this position on an ongoing basis.

Equal Employment Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

Accommodation for Disabilities

EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3 and follow the instructions. Alternatively, email

Seniority Level

Mid‑Senior Level

Employment Type

Full‑time

Job Function

Other

Industries

Professional Services

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