Senior Salesforce Administrator

Position:
Senior Salesforce Administrator

Location:

Orlando, FL

Work Set-up:
Hybrid – 3 days in office

Salary: $120K–$180K base + full benefits

We are looking for a highly skilled Senior Salesforce Administrator to lead the administration, optimization, and evolution of Salesforce Service and Sales Cloud across a large, multi-site environment. Acting as a trusted advisor and Salesforce subject matter expert, you'll partner with cross‑functional stakeholders to ensure the platform supports business goals, enhances user adoption, and delivers measurable results.

• Serve as the primary Salesforce Service Cloud administrator supporting multi‑center support teams and field locations.
• Gather business requirements, design solutions, and deliver scalable Salesforce configurations.
• Manage security settings including roles, profiles, permission sets, and data visibility across divisions and regions.
• Design and maintain custom objects, workflows / flows, validation rules, and dashboards.
• Build complex reporting with role‑based access.
• Implement and manage third‑party integrations (e.g., CTI, Service Cloud Voice, Cisco Webex).
• Oversee release management including testing, documentation, training, and adoption.
• Monitor system performance, compliance, and data quality through audits and integrations.

• Bachelor's degree in Computer Science, IS, Business, or equivalent experience.
• 5+ years Salesforce Service Cloud administration in large, multi‑site organizations.
• Proven expertise with Case Management, Omni‑Channel, and Salesforce architecture best practices.
• Strong skills in Salesforce Lightning, Flow Builder, automation, and complex reporting.
• Knowledge of Salesforce security and data architecture.
• Salesforce Certified Administrator (additional certifications preferred).

• Background in healthcare or other complex, regulated industries.
• Hands‑on experience with Service Cloud third‑party integrations (Voice, CTI, SMS, email).
• Familiarity with Agile methodologies (Jira, , etc.).
• Advanced Salesforce certifications (Advanced Administrator, Platform App Builder).

• Drive enterprise‑level Salesforce strategy and platform adoption.
• Collaborate with high‑performing, mission‑driven teams.
• Gain exposure to cutting‑edge AI, automation, and cloud tools.
• Competitive pay, full benefits, and strong professional development opportunities.

If you're an experienced Salesforce professional ready to take ownership of a high‑impact role and shape the way Salesforce drives success across the enterprise, we'd love to hear from you.