Digital Adoption Lead, Senior Associate

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients and is enabled by a culture that encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. KPMG is consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair
360 and others.

We are currently seeking a Digital Adoption Lead, Senior Associate to join our Digital Nexus technology team.

• Oversee the launch and implementation of AI‑driven services, collaborating with cross‑functional program leads to ensure alignment with KPMG's AI Strategy and identifying innovative technology experiences to support in‑person, hybrid, and virtual AI learning.
• Develop and execute an AI strategy in collaboration with key stakeholders, focusing on user experience, value, and impact; establish and monitor key performance indicators (KPIs) to measure the Network's performance and drive continuous improvement.
• Design and deliver advanced learning experiences with KPMG's GenAI tools and technologies, building excitement and understanding of AI initiatives.
• Stay abreast of the latest developments in GenAI tools, models, and services, providing expert guidance and support to employees, leadership, and guests.
• Create and disseminate engaging multimedia content related to GenAI tasks and projects, supporting both functional and firm‑wide use cases.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

• Minimum three years of recent experience partnering on technology learning initiatives or technology solutions.
• Bachelor's degree from an accredited college or university is preferred; a high school diploma or GED is required.
• Experience facilitating team discussions, building training curriculum, and collaborating cross‑functionally; familiarity with user experience design principles, service design, and related methodologies.
• Passion for AI solutions with a consultative and customer‑service orientation; ability to understand technical possibilities and limitations of AI tools and brainstorm creative solutions.
• Exposure to organizational change management or learning and development is preferred.
• Background with content creation tools such as Adobe Creative Suite and Camtasia; familiarity with emerging technologies such as AI, Generative AI, and AI agents.
• Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future; KPMG will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).

KPMG offers a competitive compensation and benefits package, including medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well‑being benefits.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  General Business

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status or any other category protected by applicable federal, state or local laws.