IT Infrastructure Technician​/Data Center

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Onsite
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The IT Infrastructure Smart Hands Technicians act as an on‑site extension of the IT and data center operations team, providing hands‑on technical support for networking, servers, storage, and related infrastructure. They carry out physical tasks under remote engineering guidance, ensuring proper installation, maintenance, troubleshooting, and documentation in the data center and server room.

The ideal technician will possess strong technical skills, attention to detail, and the ability to follow detailed instructions. Reliable transportation is required, as some responsibilities will take place at the Santa Clara data center and other local sites as needed.

• Install, cable, and secure network equipment, including switches, routers, and access points.
• Mount, configure, and test wireless access points following company standards and installation guidelines.
• Perform patch panel terminations, structured cabling, labeling, and cable management tasks.
• Assist remote network engineers with port mapping, hardware replacements, and connectivity validation.
• Conduct basic network diagnostics and report findings back to remote teams.
• Support circuit turn‑ups, cross‑connect installations, and network expansion activities in coordination with service providers and internal teams.

• Rack, stack, and cable servers, storage arrays, and related hardware following established standards and best practices.
• Assist with hardware repairs and upgrades, such as memory, drive, or component replacements, under the direction of remote engineers.
• Record asset information such as serial numbers, asset tags, and physical locations for tracking and lifecycle management.
• Decommission retired equipment, ensuring proper data sanitization and following company procedures for safe removal.
• Maintain accurate documentation of installed, moved, or decommissioned hardware.
• Confirm all deployed hardware is covered by an active manufacturer or third‑party warranty before installation.

• Maintain a clean, organized, and secure data center and server room environment.
• Monitor and report environmental conditions, including power, cooling, and rack space utilization.
• Perform preventive maintenance tasks, including cable management and PDU inspections.
• Provide on‑site support for urgent troubleshooting and incident response activities.
• Perform remedial tasks as required under the direction of IT management, including basic corrective actions to maintain operational readiness.

• Follow detailed instructions, SOPs, and task checklists provided by remote teams.
• Maintain up‑to‑date documentation, including port maps, rack elevations, and change records.
• Provide regular status updates and report task completion to leadership teams.
• Ensure compliance with operational standards, security policies, and safety guidelines at all times.

• Strong understanding of OSI layer‑1.
• Understanding of fiber‑optic connectivity.
• General understanding of transmit vs receive.
• General understanding of fiber‑optic light power attenuation.
• General understanding of why fiber‑optic connections need to be clean.
• General understanding of use of fiber‑optic attenuators.
• General understanding of fiber connection types (LC vs SC // duplex vs simplex).
• General understanding of MTP
  12/MPO fiber optic connections.
• General understanding of fiber wavelength types (multimode vs single mode).
• General understanding of SFP vs QSFP optical transceivers.
• General understanding of how to troubleshoot fiber systems with a laser fault finder.
• General understanding of fiber‑optic bend radius best practices.
• Understanding of copper connectivity.
• General understanding of copper termination types (T568‑A vs T568‑B).
• General understanding of Cat5e vs Cat6 vs Cat6A.
• General understanding of distance limitations for copper cabling.
• General understanding of how to troubleshoot copper systems with a tone tester.
• General understanding of the difference between…