Command Center Supervisor-Autonomous Mobility; Orlando, FL

Command Center Supervisor - Autonomous Mobility (Orlando, FL)

Location:

Lake Nona, FL

Full‑time position at Beep headquarters in Orlando, FL. Join Beep in revolutionizing mobility through autonomous technology and help shape the future of transportation.

The Command Center provides centralized command and support for the autonomous vehicle fleet, monitoring operations, troubleshooting issues, and ensuring consistent, comfortable rides. As supervisor you will oversee real‑time operations, manage a team of agents, and provide technical guidance on automated driving systems.

Must be flexible to occasionally work overnight shifts, including weekends.

• Manage and mentor Command Center Agents, fostering accountability and continuous improvement.
• Oversee real‑time monitoring of autonomous shuttles, ensuring safety and operational consistency across all deployments.
• Oversee the incident response process and serve as the incident commander.
• Serve as the primary escalation point for operational issues, ensuring swift and effective resolutions.
• Maintain strong relationships with customers and stakeholders, communicating performance metrics.

• Provide guidance on ADS systems, including diagnostics, troubleshooting, and performance optimization.
• Collaborate with engineers and developers to address technical challenges and implement improvements.
• Ensure compliance with safety standards and technical procedures for all operational activities.

• Analyze operational and technical data to identify trends and implement process enhancements.
• Drive innovation in incident response and technical workflows.

• Associate or Bachelor’s degree.
• 1–2 years in a technical or IT support role.
• 2+ years of leadership experience.
• Strong analytical and multitasking skills.
• Passion for emerging technologies.
• Exposure to ADS or similar systems strongly preferred.

• Strong analytical and problem‑solving abilities.
• Proficiency in diagnostic tools and software for automotive or autonomous systems.
• Excellent communication and customer service skills.
• Ability to multitask in a fast‑paced environment.

• Flexibility to support weekend shifts.
• Clean driving record and valid Florida driver’s license.
• Ability to pass background check, drug screen, and Beep AV operator certification.

Approx. $75,000 annually, plus bonus potential.