IoT Software Implementation Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
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** Job Description
**** Key Responsibilities May Include:
*** Collaborate with customers and business users to understand detailed business requirements, map solutions, and assist with system setup and customized configurations.
* Collaborate with engineering, product, and support teams to identify and address gaps in end-to-end solutions, ensuring operational readiness and scalability for deployment.
* Manage pilot projects, create detailed plans with milestones, assess risks, implement mitigation strategies, and drive project outcomes.
* Facilitate customer onboarding, training, and support to all digitization stakeholders, ensuring smooth adoption of new solutions.
* Coordinate with the Digital Account Owner to conduct thorough user acceptance testing to ensure the reliability and repeatability of solutions across various use cases.
* Troubleshoot technical issues as they arise, providing timely solutions and updates to project sponsors.
* Ensure that all operations align with the Zero Harm framework, implementing all relevant Zero Harm policies and action plans.
* Provide regular updates and reports to project sponsors on project progress, risks, and key milestones.
** POSITION PURPOSE
** The IoT Implementation Manager is responsible for driving successful deployment and adoption of digital solutions, ensuring seamless configuration, onboarding, training, and ongoing optimization in the field. This role is critical to enabling customer success and delivering measurable value aligned with our Illuminated Supply Chains strategy.

The IoT Implementation Manager will lead user onboarding, including model requests and system configuration, and provide hands-on training to promote product and process adoption. They will embed best practices and monitor value realization while continuously identifying opportunities for account growth and process improvement. By fostering strong customer engagement and refining implementation workflows, the Implementation Manager ensures solutions deliver maximum impact and long-term adoption.
** SCOPE
* * Number of Countries:
Americas
** MEASURES*
* • Deployment Success & Timeliness
• Customer Adoption & Satisfaction
• Data Integrity & Availability
• Training & Knowledge Transfer
• Process Improvement
• Account Growth & Value Realization
** MAJOR / KEY

ACCOUNTABILITIES
** End-to-End Deployment
• Lead and execute the full implementation lifecycle of digital solutions, from scoping through post-deployment support.

Solution Configuration
• Ensure accurate setup and configuration of devices, BRIX models, and SaaS platforms to meet business and customer requirements.

Customer Success Enablement
• Deliver onboarding, training, and hypercare to ensure customers achieve adoption and value realization.

Data Integrity & Insights
• Monitor solution performance, ensure data accuracy, and provide actionable insights to optimize operations.

Process Improvement
• Iterate on ways of working to drive consistency, efficiency and scalability in deployments.
• Identify and implement process enhancements to reduce deployment cycle time and improve customer experience.

Field Testing
• Provide remote and on-ground support for customer testing and surveying activities

Stakeholder Collaboration
• Act as a liaison between customers, customer success, product teams, and commercial teams, ensuring alignment and clear communication.

Account Growth
• Recognize opportunities for solution expansion and contribute to account development strategies.
** CHALLENGES / PROBLEM SOLVING
** Problem solving relates to the requirement in the role to analyse, reason and arrive at conclusions to solve problems. This can range between routine and patterned (day-to-day within procedures) or more complex in nature requiring analytical…