Senior ServiceNow Administrator

Join to apply for the Senior Service Now Administrator role at Signature Aviation
. This position offers a dynamic, highly skilled opportunity to manage and enhance our enterprise Service Now platform.

Signature Aviation is seeking a dynamic and highly skilled Senior Service Now Administrator to manage and enhance our enterprise Service Now platform. Reporting to the Sr. Technology Customer Service Manager, this role ensures our platform remains modern, secure, scalable, and fully optimized to support IT Service Management (ITSM) and broader organizational needs. With 7+ years of hands‑on Service Now experience, you will lead platform administration, collaborate with development teams on custom solutions, and provide expert‑level technical support.

• Platform Administration & Configuration: Administer core Service Now functions, including users, groups, roles, ACLs, and overall platform governance.
• Configure and maintain key ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge, Asset, Service Catalog).
• Design and implement business rules, client scripts, UI policies, Flow Designer workflows, and automation.
• Develop and enhance service catalogs, request workflows, and approval processes.
• Create dashboards, reports, and performance analytics.
• Maintain an accurate and complete CMDB aligned with IT operations.
• Monitor platform usage and performance, recommending enhancements.
• Stay current on Service Now releases and evaluate new capabilities.
• Apply best practices for administration, performance tuning, and data integrity.
• System Maintenance & Support: monitor platform health, troubleshoot issues, ensure high availability.
• Perform upgrades, patches, instance cloning, health checks, and maintenance.
• Provide Tier 2/3 support for complex Service Now incidents.
• Maintain detailed platform documentation, configuration standards, and procedures.
• Lead implementation of new features and modules, ensuring alignment with business processes.
• Customize forms, fields, and interfaces to enhance usability.
• Development & Enhancements: lead and contribute to Service Now development efforts.
• Design and support integrations with enterprise systems via REST/SOAP APIs, MID Server, LDAP, SSO, and Active Directory.
• Manage the Service Now release cycle, coordinating testing, validation, and rollout.
• Identify opportunities for automation, process improvement, and platform optimization.
• Troubleshoot complex technical issues and maintain accurate documentation.
• Team
  
  Collaboration:
  
  partner with development, IT operations, security, and application teams.
• Provide mentorship to junior administrators and IT staff.
• Deliver user training, documentation, and support.
• Collaborate with vendors and Service Now partners on complex initiatives.
• Governance, Risk & Compliance: maintain governance frameworks, conduct risk assessments, system audits, and compliance reviews.
• Enforce identity/access management and CMDB accuracy.
• Maintain thorough change management documentation.
• Training & Knowledge Management: develop and maintain end‑user documentation, knowledge articles, and training materials.
• Drive continuous improvement in support models and service delivery.

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 7+ years of hands‑on experience as a Service Now Administrator and/or Developer.
• Strong knowledge of Service Now modules, architecture, scripting (JavaScript, Glide API), Flow Designer, and integrations.
• Experience supporting ITIL‑based ITSM processes and managing CMDB, asset management, or service catalogs.
• Familiarity with performance analytics, reporting, dashboards, and advanced modules such as ITOM or SAM (plus).
• Certifications (preferred):
  Service Now Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist – IT Service Management (ITSM), Certified Implementation Specialist – IT Operations Management (ITOM), Certified Implementation Specialist – Discovery & Service Mapping.
• Exceptional analytical, troubleshooting, and problem‑solving skills.
• Strong communication skills and ability to translate…