Learning Enablement Partner AI Product Engineering APEX

Job Description

Learning Enablement Partner for our AI, Product, Engineering and Experience (APEX) teams collaborate with internal stakeholders to develop and implement learning strategies that enhance learning experiences.

• Serve as the trusted business partner:
  Act as a liaison for developing comprehensive learning strategies that align with key stakeholder objectives
• Stakeholder management:
  Collaborate with matrix stakeholders to ensure alignment with organizational objectives, service level agreements (SLA), and key success metrics
• Gathering critical information:
  Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures
• Scope, design (when applicable), and activate:
  Implement organizational learning strategies to enable effective business execution
• Prioritization and accountability alignment:
  Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives
• Data analysis and reporting:
  Collect, analyze, and interpret data to identify trends and support decision-making
• Adoption:
  Evaluate, mitigate and report out on learning strategy performance and impact
• Process improvement:
  Identify opportunities to optimize workflows and processes to improve efficiency and productivity

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Minimum 7 years of experience in partner enablement or a related field, preferably within a dynamic or technology-driven environment
• Strong analytical skills:
  Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement
• Systems thinking:
  Strong business acumen and problem-solving skills to understand connections and broader impacts
• Communication skills:
  Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives
• Conflict resolution:
  Ability to mediate between business requirements and multiple stakeholders
• Change management expertise:
  Capability to manage the transition process when implementing new performance improvement initiatives
• Organizational development knowledge:
  Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately
• Technical aptitude:
  Familiarity with analytics tools to provide actionable insights that inform learning strategies

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.