Desktop Engineer L1
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2025-12-21
Listing for:
Iron Systems, Inc
Full Time
position Listed on 2025-12-21
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Join to apply for the Desktop Engineer L1 role at Iron Systems, Inc
.
- Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and deskside support services.
- Provide standard hardware and software support for desktop devices throughout their lifecycle, including remote management tools.
- Support, optimize, and maintain desktop configuration, including patch updates and hardware replacements.
- Analyze service desk calls and incident data to identify training needs and automation opportunities.
- Ensure each desktop device is installed with the appropriate image.
- Monitor security profiles and anti-virus software on all desktop devices and take appropriate action for non‑compliance.
- Provide VIP support for deskside issues per contract and act as the on‑site point of contact when other IT support teams are unavailable.
- Knowledge and experience with Windows 7 OS.
- Experience imaging Windows 11 using PXE boot.
- Experience installing software via SCCM, Software Center, and manually.
- Hands‑on experience replacing batteries and performing hardware break‑fix, especially with Dell technicians.
- Experience with Intune, AD, Bit Locker.
- Experience managing Outlook.
- Experience troubleshooting Humanscale devices.
- Experience working in engineering firms or large companies.
- Minimum 3–5 years of experience.
- Good to have knowledge of AD and smart‑hands‑and‑feet support.
- Good to have knowledge of supporting MAC devices and tablets.
- Experience with Service Now or similar service‑management tools.
- Expertise on EUC tools, remote support tools, MS Office, and Outlook.
- Preferable to have understanding of Lync, VPN, and mobile‑device support.
- Awareness of ITIL processes for Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management.
- Associate degree (A.A.) or equivalent, Bachelor's Degree preferred.
Mid‑Senior level
Employment TypeFull‑time
Job FunctionInformation Technology
IndustriesIT Services and IT Consulting
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