IT Specialist II

STARTING SALARY

$50,003/yr - $76,835/yr. Starting rate of pay may vary based on factors including, but not limited to, education, training, and/or experience.

IT Specialist II’s work is tactical in nature and includes creating intermediate technical work products in information technology. They are expected to resolve moderate level work problems. Work is performed under general direction of upper-level classifications with moderate latitude for individual and team initiative. Work requires intermediate proficiency in one of the following areas: database administration, network management, desktop management, server management, application design, application development, enterprise architecture, quality assurance, incident management, service management, production application services, asset management, storage area network, middleware management, project/portfolio management and document management.

This position reports to an IT Supervisor. Working Titles:
Service Support Analyst.

• At least 18 years of age.
• Must be able to comprehend and communicate fluently in verbal and written English.
• U.S. Citizen or possess a current permanent resident card.
• Clean criminal history; any arrest history will be individually evaluated.
• No illegal drug usage within the past year. Other drug usage will be evaluated on a case by case basis.
• High school diploma or general education degree (GED) AND three (3) years’ general IT experience and/or education/training.
• Must have a valid Florida driver’s license.
• Must attend and successfully complete the agency sponsored Law Enforcement Vehicle Operations (LEVO) Training if assignment includes driving an agency vehicle. Use of agency vehicle would require appropriate driving history and passing agency biennial driver’s physical exam.
• Depending on assignment, may be required to be FCIC/NCIC certified within one (1) year of accepting position.
• Must have at least one advanced certification pertaining to their specific position.
• Ability to resolve intermediate technology problems that have been assigned.
• Ability to execute and complete moderately complex tasks and work assignments based on defined service levels, in a timely manner.
• Ability to communicate with agency employees regarding technology issues or requirements in order to resolve or verify that the issue is fixed.
• Ability to work with a team to resolve problems.
• Ability to provide recommendations on technologies used by the Agency.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, citizens, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have intermediate proficiency in Microsoft Office.
• Must also have intermediate skills in one or more of the following: development tools, server administration tools, or network security administration tools.
• Must have the ability to use creative and original thinking.
• Must also have ability to use judgment and discretion.
• Must have the ability to distinguish between relevant and irrelevant information in order to make logical decisions.
• Must have the ability to take ownership of assignments.
• Ability to focus and complete assignments in a timely manner.

• This job has no supervisory responsibilities.

• Some positions, depending on the responsibilities, may require the candidate to successfully pass a physical or other selection processes when needed.
• PLEASE UPLOAD A COPY OF YOUR RESUME THAT IS NO…