Business Technical Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you want to be part of a high-performing collaborative team troubleshooting technical issues and ensuring client success? You can do that. Ready to connect with clients across multiple industries and work with smart teams to find the best possible solution? As a part of Enterprise Technical Support at Spectrum Business, you can do that.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

No two days are the same as you connect with clients from within our 24/7/365 operations center via phone, trouble ticket, email and client portals. You troubleshoot technical issues for our voice, video, data and managed services by providing step-by-step resolution directions and collaborating with other departments.

• Provide expertise on networking issues, including WAN, LAN, fiber and Voice technologies to ensure uptime.
• Maintain an accurate database and document complex technical issues for repair teams.
• Coordinate resolution efforts with NOC, Network Engineering and other teams while keeping clients informed.
• Avoid future issues by investigating and identifying the root cause of issues.
• Enhance the client experience through process reviews, analysis and recommendations.
• Follow this link to learn more about a day in the life of an Enterprise Technical Support team member.

• Experience: Experience in technical support or network troubleshooting experience in a 24/7 operations or call center environment;
  Experience working with fiber-based networking or managed services.
• Education: Bachelors or associates degree in a technical field or equivalent experience.
• Technical Skills
  :
  Familiar with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC, plant and delivery system, routing protocols and policies and WiFi and VoIP platforms;
  Knowledge of enterprise hardware and software technical environments;
  Proficient in Microsoft Office suite.
• Skills: Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate;
  Effective English communication skills.
• Abilities: Thrives under pressure making decisions and demonstrating a sense of urgency

• Cisco or Juniper certification or equivalent.

CRP 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.