NRO Analyst

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Under supervision and direction, the IT Analyst - New Restaurant Openings (NRO) provides technical support on all IT aspects of new restaurant openings and remodels for all 8 of Darden's brands. The NRO Analyst coordinates with assigned brands and partners with vendors to ensure new restaurants are opened according to schedule and with minimal technical issues.

• Provides technical and operational support for all assigned brands’ new restaurant openings under leadership.
• Coordinates implementation of IT systems (POS, Table Management, KDS, firewalls, switches, wireless).
• Performs activities using plans and checklists.
• Monitors and updates bill of materials and related documentation for accuracy.
• Evaluates opening and staging processes, seeking automation and standardization.
• Demonstrates commitment to meeting and exceeding customer needs and Service standards.
• Partners with Application Development, Infrastructure, and other teams to incorporate new software, hardware, and processes.
• Works with managers and vendors for prompt service delivery.
• Monitors and resolves hardware/software incidents with vendors.
• Keeps abreast of latest hardware and software developments from Restaurant Systems team.
• Establishes thorough knowledge of systems, processes, and procedures used by the brands.

• 1+ years of restaurant technology experience.
• Ability to accurately determine hardware service needs and direct vendors.
• Understanding of installation, troubleshooting, and escalation processes.
• Handles multiple tasks in a fast‑paced environment with sound judgment.
• Develops positive relationships with strong customer‑service orientation.
• Proven ability to achieve results and adapt to frequent change.
• Self‑starter with initiative to identify and act on opportunities without direction.

• Associate Degree or equivalent experience.

• Flexible to support new restaurants opening that may require assistance nights and weekends.

• Bachelor’s Degree.
• Restaurant Operations Experience.

• Entry level

• Full‑time

• Business Development and Sales
• Restaurants industry.