Senior UX Researcher

Why Sim Space?

We are an organization focused on building our culture and mindfully enhancing our atmosphere every day. We collaborate on an integral value system and are deeply committed to a Human‑Centered philosophy.

People are at the center of everything we do. We foster a culture of continuous learning, curiosity, and professional growth through in‑house training, learning platforms, cyber conferences, industry events, and dedicated time for skill development.

We are innovators, protectors, and problem‑solvers. We value diversity of thought and experience, building teams that reflect the communities we serve. Whether remote or office‑based, you’ll collaborate across departments and time zones to create a safer digital world.

We are looking for an experienced researcher who can identify research opportunities, work in rapid iteration cycles, and deliver insights that inform real‑time product decisions.

You will alternate between discovery and delivery modes, often working with compressed timelines where directional insights delivered quickly outweigh comprehensive studies delivered late. Our users—military operators, security engineers, and training developers—are technical experts who often know what they need but struggle to articulate it. You will extract insights from these conversations and translate them into clarity for designers and product teams.

If you are someone who sees opportunity in ambiguity, knows when “good enough to decide” beats “perfect but late,” and can operate effectively without extensive structure or oversight, you’ll thrive in this role.

• Identify and scope research initiatives that address critical knowledge gaps and inform product strategy
• Execute lean research at the pace of product development, balancing rigor with pragmatism
• Work with technical user populations to extract insights they struggle to articulate
• Translate findings into actionable insights tailored to your audience and timeline
• Build research credibility by consistently delivering insights that change outcomes
• Use whatever methods get you to useful insights efficiently—formal studies when needed, lightweight approaches when speed matters
• Develop metrics that track usability improvements and demonstrate research impact

• Preferred:
  Hybrid (2-3 days/week) in Orlando, FL or Boston, MA area
• Open to:
  Fully remote with willingness to travel regularly to the Florida headquarters (10% or up to 35% depending on the location of the hired employee) for stakeholder engagement and research activities

• 5-10+ years of experience in UX Research, preferably serving deeply technical audiences of enterprise software products
• Energized by driving results through ambiguity and creating new structures when needed
• Track record delivering impactful research in fast‑paced product environments
• Portfolio showing research that influenced product decisions, including examples with tight timelines or ambiguous starting points
• Experience with highly technical user populations
• Effective communication skills—verbal, written, visual—tailored to audience needs
• Comfortable leveraging AI tools for research efficiency
• Experience with formal and lightweight methods, with judgment about when each is appropriate
• Enterprise software experience
• Knows when 70% confidence is enough to move forward
• Self‑directed—identifies research opportunities and drives initiatives
• Focuses on producing insights that inform decisions, not just research artifacts
• Extracts meaningful insights from technical users and translates them for designers and product teams
• Builds relationships across teams and communicates effectively at varying technical depths
• Has deep methodological expertise with strong judgment about which approach fits the constraint

• Background in cybersecurity, defense, or technical domains
• Experience with military, government, or security practitioner users
• Advanced degree in HCI, psychology, or related field