Information Technology Support Specialist

This range is provided by Kavaliro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65,000.00/yr - $75,000.00/yr

Job Summary

We are seeking a proactive and customer-focused IT Support / Systems Support Analyst to provide technical support across server, workstation, application, and network environments. This role requires hands‑on troubleshooting skills, basic automation experience, strong communication, and the ability to manage multiple priorities while working closely with internal teams, vendors, and stakeholders. The ideal candidate is a problem solver who takes ownership of issues and ensures timely, high‑quality resolution.

• Perform basic troubleshooting of server and workstation operating systems
  , identifying and resolving routine issues related to services, permissions, scheduled tasks, application failures, and connectivity.
• Provide software and application support
  , diagnosing issues, validating configurations, and escalating complex problems when necessary.
• Support and troubleshoot SQL‑related issues
  , including basic queries, data validation, and connectivity checks in coordination with application or database teams.
• Conduct basic network troubleshooting
  , verifying connectivity, DNS, firewall rules, and configuration settings; escalating appropriately when issues fall outside scope.
• Monitor systems and applications to identify potential issues and address them proactively.

• Read, modify, and create basic Power Shell scripts to support automation, maintenance tasks, reporting, and routine system administration.
• Assist with project coordination
  , organizing tasks, tracking progress, and communicating status to stakeholders.
• Coordinate with third‑party vendors to ensure timely issue resolution, follow‑through, and accountability.

• Take ownership of assigned work
  , driving issues to resolution and identifying opportunities for process improvement.
• Effectively manage time and priorities
  , balancing multiple tasks and meeting deadlines consistently.
• Communicate proactively with stakeholders, escalating risks or issues before they impact service delivery.
• Build rapport easily with internal teams and external partners through an outgoing, collaborative approach
  .
• Approach technical challenges analytically and persist until resolved.

• Experience supporting Windows Server and workstation operating systems
  .
• Working knowledge of Power Shell scripting for basic automation and maintenance tasks.
• Familiarity with SQL
  , including basic queries and troubleshooting data or connection issues.
• Experience providing software and application support in a production environment.
• Understanding of basic networking concepts and troubleshooting techniques.
• Strong communication, organization, and customer service skills.

• Experience in an IT support, systems support, or help desk environment.
• Familiarity with IT service management or ticketing systems.
• Experience working with external vendors or managed service providers.

• Seniority level: Mid‑Senior level

• Employment type: Full‑time

• Job function: Information Technology
• Industries: IT Services and IT Consulting