IT Service Desk Analyst

IT Service Desk Analyst (Japanese Speaking)

Apply for the IT Service Desk Analyst role at Jobs via Dice in Orlando, FL. This is a 6‑month contract to hire with contract to hire status, based out of Orlando, FL and fully remote.

• Assisting with handling issues/tickets for the Japan operation in Japanese and US based users when no Japanese tickets.
• Providing services to internal Hilton employees through calls and emails.
• Creating tickets and using Service Now, with first call resolution as the main priority.
• Resolving most customer related application and service issues during first contact and escalating complex issues to leadership teams when necessary.
• Documenting all communication in the ticketing system and updating customers regularly on active tickets.

• Fluent in speaking Japanese; required.
• Understanding of monitoring, managing, and maintaining local and remote customer applications and services.
• Working knowledge of network and systems administration and recommended troubleshooting techniques.
• Excellent verbal and written communication skills; ability to build relationships at all levels.
• Working understanding of the ITIL framework.
• Energetic, responsible, self‑motivated, able to work in a team environment under minimal supervision.
• Exceptional customer service skills and keen attention to detail.

• Service Desk, Service Now, Active Directory, Password, Troubleshoot, Windows, Remote, Ticket, Japanese, Bilingual

Schedule:

Tuesday‑Saturday 7 pm–4 am EST (Sunday/Monday off). Salary: $20.00–$30.00 per hour.

Eligible for Medical, Dental & Vision, Critical Illness, Accident, Hospital, 401(k) Retirement Plan, Life Insurance (Voluntary and AD&D), Short- and Long‑term Disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation, or Sick Leave).

• Job Type: Contract
• Contract Length: 6 months with possibility of extension; conversion to full time at 6 months if successful.
• Location:
  
  Orlando, FL (Remote)
• Experience Level: Expert

Final date to receive applications: anticipated to close on Jan 5, 2026. Referrals increase your chances of interviewing by 2x.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.