Desktop Support Specialist

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Provides basic operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs and monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

• Management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server/network teams.
• Support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from Service Now queues.
• Updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Effective e‑mail communications and maintaining basic documents/records including contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests.
• Recognizing, resolving, and reporting problems with the processes/operations supported with pre‑established solutions; reporting issues outside scope.
• Maintaining equipment, supplies, and data supporting processes or operations: scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applying technical knowledge: understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB article to resolve end‑user tickets.
• Providing AV and conference room support: assisting with connecting virtual meetings for in‑person presenters or team members, performing preventative maintenance to conference rooms.

• 1 year of IT experience
• Valid driver’s license
• AV experience
• Bachelor's or Associate’s degree is preferred, but not required

• Onsite
• May also travel to other remote sites locations within the US.
• Typical work hours: 7:00am-3:30pm.
• Valid driver’s license required – must be able to travel by plane across the US and rent a car.

• Entry level

• Contract

• Information Technology

• IT Services and IT Consulting

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