IT Service Desk Support Specialist

Title:

IT Service Desk Support Specialist

Location:

Orlando International Airport (MCO), Orlando, FL

Are you looking for an IT job in one of the busiest destination airports in the world that acts as the starting point for many vacations to the place “Where Dreams Come True”? Fully functioning IT systems play an essential part in ensuring the passenger journey through the airport runs as smoothly as possible – and helping to support those IT systems could be where you come in!

Position Overview:

As an IT Service Desk Support Specialist, you will provide service operation support on-site 40hrs/week and on-call support for the systems at the direction of the local IT Manager.

Our organization places a premium on customer service. We are looking for individuals that can be responsive, professional, trustworthy, and deliver performance that enhances our company's reputation each time they interact with the customer.

FLSA Status and

Hours:

This is a full time, salaried, non-exempt position with great hours:
Monday-Friday, 8:00 AM - 5:00 PM shift. Salary and benefits information will be provided should you be selected for an Interview.

Responsibilities and

Minimum Qualifications:

• Client Interaction: regularly interact with GOAA customers.
• Performs installation, configuration, relocation and support of the Authority’s computer equipment and workstation software.
• Documentation and Reporting: provides assistance by working in close contact with the vendors and clients. Engineer must ensure their knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format.
• Track all issues. IT Service Desk Support Specialist must carefully track and comment all issues and resolution in detail within Service Now.
• Troubleshoot problems that impacts the IT services. IT Service Desk Support Specialist works to triage or troubleshoot the problem if possible.
• Responsible for the timely completion of assigned incidents and tasks.
• Experience managing, supporting and deploying network infrastructures.
• Ability to diagnose server or network alerts, events or issues.
• Understanding of common information architecture frameworks.
• Good oral and written communication skills.
• Ability to work a flexible schedule.
• Receives user Service Desk calls, documents user’s requests, and provides telephone assistance for troubleshooting, installation and configuration of the Authority’s computers and software.
• Provide first level VoIP and Mobile device support.
• Provide first line support; escalates more complex problems to a second level resource.
• Produce training material as needed.
• Performs other duties as required.

Education, Experience and Certification:

• High School Diploma and four (4) years of relevant experience, or an Associate or higher degree from an accredited college or university in data processing/information systems preferred.
• CompTIA A+ and/or Network+.
• MCP (Microsoft Certified Professional).
• Additional IT certifications that distinguish skill set on security, Cisco, VMware.
• Must have a valid Driver’s License.

Preferred Experience:

• Knowledge of MS Windows and Windows based software required.
• Thorough knowledge of computer hardware diagnostics and repair required.
• Must possess excellent verbal and written skills.
• Must be a self-motivated individual who can perform with minimal direction, using sound judgment and creativity in solving highly complex technical problems.
• Must possess the ability to work in a stressful environment and use professional etiquette when dealing with Authority personnel and outside vendors.
• Experience and proficiency with the following applications and devices:
  Microsoft Windows 7, Microsoft Windows 10, Microsoft Word, Excel, and PowerPoint, Microsoft Outlook including calendaring, contacts, PST files, rules wizard and delegate rights, Adobe, Smartphone devices, VPN, Network Printers (HP).
• Understanding and working knowledge of TCP/IP and Multicast technologies.
• Working knowledge and understanding of Active Directory.

Personal Attributes:

• Demonstrated interpersonal and communication skills.
• Ability to prioritize and execute tasks on time.
• Self-motivated and self-directed.
• Keen attention to detail.
• A…